If you’re experiencing issues - such as apps crashing, reboots, or fast battery drain - on your device, they could be caused by a third-party app. To check if this is the case, you can start up your device in safe mode, which temporarily disables third-party apps that you’ve installed.
- Ensure your device's screen is on, then press & hold the Power button.
- Touch & hold the Power off option in the dialog box.
- Touch OK in the following dialog to start safe mode.
Try using your device in safe mode to see if the problem persists. If it doesn’t, restart your device to get it out of safe mode and uninstall recently installed apps to see if you can pinpoint the one that’s causing the problem.
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