- If your phone is on, turn it off.
- Press and hold the Volume Down button and the Power button at the same time until the device turns on. You'll see the word "Start" with an arrow around it.
- Press the Volume Down button twice to highlight "Recovery mode."
- Press the Power button to restart into Recovery mode. You'll see an image of an Android robot with a red exclamation mark and the words "No command."
- While holding down the Power button, press the Volume Up button.
- Use the volume buttons to scroll to "wipe data/factory reset" and press the Power button to select it.
- Scroll down to "Yes - erase all user data" and press the Power button to select it.
Note: If your phone becomes unresponsive at any point during these steps, you can restart it by holding down thePower button for several seconds.
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